Please click on any of the subject headings below for further information.
Access & Deliveries
Please see the show timetable for dates & times.
On arrival to site, all vehicles should report to the traffic marshalling area for the show. From here you will be directed to the rear of the relevant hall & vehicle entry door when space becomes available.
You will be asked to complete a Lorry Access Document. Please make sure that this is fully completed.
Please ensure that you & your contractors are aware of your stand number and approximate location. You will be parked as close to your hall and stand location as possible. Make sure you unload as quickly as possible. ExCel do not provide a trolley service so make sure you are prepared or have booked unloading services from the event logistics company CEVA.
No unauthorised vehicles are allowed at the rear of the halls during show open and all hatched markings around the doors must be kept clear at all times.
There are a number of hotels within close proximity of the venue. Accommodation is usually in great demand and you are advised to book early. We have arranged special discounts and allocations at several local hotels. We are currently negotiating the best rates for our exhibitors with our accommodation supplier. Please come back later for more details and booking link.
Aztec are the official supplier to the show. Please visit their shop to view the range of services available. Aztec will have technicians on hand throughout the event to assist you and work closely with the organisers to deliver the event.
Badges & Passes
Each Exhibitor will be required to wear an exhibitor badge to gain access to the Hall during the Build-Up, Open Period and Breakdown. Please note, these badges must only be worn by employees or temporary stand staff of the Company.
Social distancing is no longer a legal requirement however, when registering, please consider how many people can work safely on your stand including visitors.
Please order exhibitor badges here
All contractors wishing to gain entry to the Hall during Build-Up and Breakdown must complete this form to confirm you have read and understood the Site Rules and CDM regulations.
A registration desk will be open throughout the build and open period of the show should you require any additional passes on-site. We recommend that all passes are ordered in advance to avoid queuing and maintain social distancing.
The Organisers do not accept any responsibility or costs arising from the use of gas filled balloons becoming trapped in the roof structure or ventilation system at ExCel London. You could be charged £250+ for removal of balloons.
The max height for balloons on your stand is 4m to the top of the balloon. For anything higher, please contact customer success. No Helium canisters can be left on site overnight or during the open period. Please make sure to include any details of balloons in your risk assessment.
Vending machines and ATM machines are available inside the ExCeL venue.
There are two ATMs near the west entrance of the venue by Costa and Panini Pronto, and another ATM in the centre of the boulevard between entrances S6 and N6. There is a Barclays and an ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.
All exhibitor rigging must be declared on your Health & Safety declaration form as well as your stand plan drawings and submission documents. All technical and cost related enquiries should be directed to the venue rigging department with prior approval of the organisers and may incur a sponsorship fee.
Build Up & Break Down
All vehicles unloading, whether cars or lorries, need to obtain a Lorry Access Document. Please follow the venue guidance on deliveries here. When you arrive, you will be directed to the relevant part of the Lorry way to park and unload. Please make sure you are familiar with your event name, hall number and stand number to ensure you are directed to the best entrance for your stand location.
Once unloaded please take your vehicle back to the underground car park to make space for other exhibitors.
The show closes at 16.30hrs on Wednesday 23rd November and you may not begin breaking your stand down before this time. Once the organiser is happy that the halls are clear of visitors you will hear an announcement that breakdown may begin.
We recommend that drivers should return to their vehicles 15 minutes before the show close / published breakdown time. Cars and cars with trailers are given priority to park at the rear of the halls, as they only take a short time to load.
At this point any cars or cars with trailers arriving for breakdown (or which are already in the car parks) should report to the lorry way at the close of show.
Commercial Vehicles arriving for breakdown should report to the lorry way on the last day of the show - the lorry park will be open at 07.15hrs onwards. Vehicles will be queued in lines by hall number on a first come first served basis. They can then park free of charge in the queue through the day until post-show breakdown commences. Vehicles will be released up to the halls on a first come first served basis, once all the cars have parked up and if space is available. This can take some time - so please be patient.
Please note that you will be required to wear hi-vis vests in the loading bays and in the halls during build up and breakdown and that children under 16 are not permitted in the halls during this time.
Showlite is the official contractor supplying carpet to stands.
Space only stands do not include floor covering, unless specified in your contract, and exhibitors must make their own arrangements. All space only carpets and floorcoverings must be disposed of by the exhibitors at the end of the event. Please visit the order forms page to order from the carpet supplier.
If you intend to use any chemicals, you must notify the organisers by declaring your activities on your health & safety declaration form. You will be required to submit a risk assessment and COSHH assessment, in order to comply with the venue’s regulations. COSHH regulations must be adhered to.
In accordance with Health & Safety regulations, children under 16 years of age are not permitted in the Exhibition Halls during the build-up and breakdown periods. There are no exceptions to this rule. With regard to the show open periods, please refer to Section 18 of the Children and Young Person’s Act 1933, which outlines the laws regarding conditions for children working. If you intend for a person under 16 years of age to be working on your stand you must notify the organisers in advance of the show. You may be asked to show a copy of the Employment Permit issued by the education department of your local authority.
Any deliveries or mail for exhibitors at the show should be addressed as below:
Sales Innovation Expo 2022
Stand name & number
Contact name & mobile number
One Western Gateway
You must ensure that a member of staff is on the stand to take delivery or sign for any goods. We are unable to accept delivery of goods on your behalf.
We are unable to accept deliveries before the start of the show tenancy, please contact CEVA to make alternative arrangements.
Please note, there is strictly no parking of vehicles in the lorry way area during the show and once vehicles have finished offloading they need to be removed and parked in the venue carpark under the building.
Please ensure that anyone making deliveries on your behalf has been informed about the relevant procedures. These are detailed in the Build Up section of this handbook. Contractors and suppliers making deliveries to the Halls during Build-Up on the final day of build will need to book their vehicle in through the lorry way system and register for a badge to access the hall.
Demonstrations should be highlighted on your health & safety form and a risk assessment completed for your activities.
Crowding of the aisles, walkways and entrances by visitors watching presentations are not permitted. Where neighbouring stands cannot mutually agree on satisfactory level for such activities, the organiser will act as an arbiter. The Organisers decision is final and non-negotiable.
The organisers reserve the right to curtail practice, which they consider dangerous or detrimental to the show. Noise levels must be kept below 50 decibels and not cause annoyance to neighbouring exhibitors and/or visitors. In the case of dispute the organiser’s decision is always final. We reserve the right to disconnect the stand power.
Dilapidations & Damages
You are not permitted to fix to any part of the fabric of the building and charges will apply to any associated damages. Charges will also apply for paint spillage, abandoned carpet tape, etc.
- In terms of rubbish anything that will not fit into a black plastic bag will not be collected by the cleaners - it will be deemed as abandoned waste and will be charged for.
- Shell scheme and turnkey exhibitors are also reminded they are responsible for all shell scheme panels and will be charged for any damages through inappropriate fixings, painted panels etc.
- Space only exhibitors are reminded that ALL stand fitting materials, exhibits and flooring must be removed from the halls during breakdown
- The venue management will charge for any damage made to the walls, floors, paintwork, carpeting and other facilities. Therefore, exhibitors must protect the walls, flooring and fabric of the hall from damage at all times, particularly when moving materials or equipment and if painting or using other fluids on site.
- Notices must not be affixed to the fabric of the building without prior permission. Sticky fixers, Blue tack, Sellotape must not be used on painted surfaces. Under no circumstances must cables, wires etc be attached or affixed directly to the walls or ceilings in the main exhibition areas. All Exhibitors need to be self-sufficient with regards to use and provision of equipment and the rigging/de-rigging of display material.
Disability Discrimination Act (DDA) / Equalities Act & Disabled Facilities
ExCel London and the Organisers endeavour to provide all visitors the same opportunities. ExCel London aims to be fully accessible and user-friendly for disabled visitors. For further information please visit the ExCel website.
Exhibitors should be aware that they also have obligations under the Equalities Act 2010 (which has replaced most of the Disability Discrimination Act) because Exhibitors are considered service providers. Service providers are required to make changes, where needed, to improve service for disabled customers or potential customers. There is a legal requirement to comply with the Act to ensure disabled people are not treated less favourably than people who aren't disabled, which include:-
- Reasonable adjustments must be made to services and environments so that disabled people can access them.
- Inaccessible features must be removed or altered
- A reasonable alternative, or means of avoiding inaccessible features, must be provided.
- Delivery of services by a reasonable alternative must be provided.
It is important to understand that access for disabled people is not only about physical access to buildings for wheelchair users but also includes access to written information for people with visual impairments and access to the same standard of service for all. Health & Safety legislation should always remain the primary concern whilst making changes under disability regulations.
This list is by no means exhaustive and must be used a guide only.
Any exhibitor or contractor wishing to work late to complete stand construction must contact the Organisers’ office by 15.00 on the day in question, or in the case of early work, on the day before. Exhibitors wishing to carry out maintenance working during show open days must do so during the hour before and the hour after the show open times. Applications for extensions to these times must be made to the organisers in advance. Any charges imposed on the Organisers for such arrangements will be passed on to the exhibitor concerned. No work is permitted during the hours when the exhibition is open to visitors.
Stands do not include any electrical supply.
If a supply is needed at the start of build then a temporary supply must be ordered for use during build-up and breakdown. Please visit the order forms page for details on how to order. Use of the venue’s electrical sockets is not permitted and cables must not cross gangways. Once power has been energised during build-up, it will be switched off each night, including the pre-open night. If you need power overnight, you will need to order a 24 hour supply.
During show open, power to your stand will be switched off 30 minutes after the show closes each day and will not be switched back on until the following morning. If you require 24 hour power, please arrange this with the electrical contractor. Once the show has closed power will not be switched back on under any circumstances, due to the hazards presented during the breakdown of stands. If you need a supply beyond this time, please arrange this with the electrical contractor, contact details as per below
ELECTRICAL MAINS POWER BOXES
On every block there will be an electrical mains power box. This will be placed on the wall of the stand, which is placed over the duct. The organisers will, where possible try to fix this so that it does not infringe on the stand aesthetics or on a stand with bespoke walling. Please do not cover this power box if it is fixed to your stand walling, as access may be needed at any time.
ELECTRICS – QUICK REFERENCE TO POWER CONSUMPTION
This Quick Reference Guide is designed to assist exhibitors in planning their power requirements, and if followed, will reduce the likelihood of problems occurring at the exhibition venue.
Where ordered Showlite will provide standard 3-pin English 13A socket-outlets, but with four different power ratings. The list below indicates the sort of equipment that can be used with each of the power ratings:
(500W) IS RATED AT 2 AMP AND CAN SUPPLY:
One computer [or 2 x laptops]
A small domestic fridge
Four mobile phone chargers
Television and video
or any combination of the above using a single 4-way extension (maximum length 2m) subject to a total load of 500W
(1000W) is rated at 4 AMP AND CAN SUPPLY:
Small domestic coffee machine (750W – 1kW)
Small domestic steamer (900W – 1kW)
Small microwave cooker (750W – 1kW)
Vacuum Cleaner (800W – 1kW)
(2kW) AND SK4 (3kW) ARE RATED AT 10 AMP AND 13 AMP AND CAN SUPPLY:
Jug Kettle (2kW – 3kW)
Catering coffee machine (1.5kW – 3kW)
Industrial Cleaners (1.2kW – 3kW)
The list indicates individual items that can be used with each socket, with the exception of the 500W socket above. All sockets are supplied on daytime power only unless 24-hour continuous power is requested and quoted for.
Actual power requirements will vary dependent upon the individual equipment used. All electrical equipment has a Rating Plate that shows its power consumption in Watts (W) or kilowatts (kW). You should carefully examine all equipment to be used and calculate the exact power usage before ordering your electrical power requirements.
If you are ordering a socket so as to be able to supply your own lighting arrangement(s), then in accordance with the regulations, the maximum power rating of any single lighting circuit is 1000W (1kW), so if, for example, you had 3kW of lighting on your stand, you would need to order 3 x 1kW sockets for this arrangement.
Under the current regulations it is not permissible to order a socket and use it to supply a consumer unit if you are carrying out the installation of your own electrical wiring and equipment. In these circumstances, you will need to order an electrical mains supply.
- Light fittings must be secured using clips or heavy-duty electrical ties and earth bonded appropriately.
- Light fitting flex must not be draped across the ceiling grid (if applicable), or left hanging in coils or wrapped around any part of a metal structure. Cable ties must be used to secure flex to the structure.
- Spotlights/floodlights/halogen lamps, etc must be guarded and mechanically fixed, so as to prevent risk of injury to persons.
- All lighting must be kept at least 300mm away from muslin/fabric ceilings and other combustibles.
- Lighting circuits must not exceed 1,000 watts. They must not be looped or connected to power circuits.
- Heavy fittings (over 1 kg) require a secondary means of support.
- Only one 4-way extension lead may be connected to each socket outlet and the maximum length of lead permitted is 2 metres.
- Extension leads must not be plugged into other extension leads (commonly known as ‘daisy-chaining’).
- Block adaptors and drum reel extension cables must not be used.
Employment of Labour & Contractors
There are some services which the Organisers are bound within the terms of the tenancy to use. There are additional services where in the best interests of the show the Organisers have appointed Official Contractors. Grouped together these are: Electrical Mains, Catering, Rigging, Water & Waste, Gas, Lifting, Security (not individual stand security).
Where no sole appointment has been made it is recommended that as far as possible, exhibitors should make use of the contractors named in the Ezone who will be available onsite.
It is the responsibility of the exhibitor to ensure the competency of the contractor and his/her suitability for the work you are specifying in the exhibition.
All contractors and employers of labour operating within the exhibition site at any time shall comply with all statutory requirements applicable directly or indirectly to their activities.
NOTE: The Organisers reserve the right to stop work being carried out by any person where the work is, in the reasonable opinion of the Organisers, being carried out in breach of these regulations and the Organisers may require such person to stop work immediately and may direct such person to leave the exhibition.
Fire extinguishers will be distributed around the halls and may NOT be removed. If you have activities which increase the risk of fire, you must order additional extinguishers.
Stand staff should be made aware of the location of all fire exits and alarm points within the hall and may request training on the use of fire extinguishers from the Fire Officers if required.
Fire exits must be kept clear at all times and no exhibits or packaging materials may be stored behind stands.
All materials used in stand construction / dressing must be fire retardant to the relevant standards – please consult the operations team for further information. No naked flames or LPG will be permitted without prior written approval.
Food and Drink
The sale of food or drink (non-alcoholic) from exhibition stands will not be permitted.
Applications to retail food & drink (non-alcoholic) for offsite consumption should be sent to the operations team a minimum of 28 days prior to the show and will be reviewed and assessed in line with food safety/licensing regulations. Applications will only be considered if the exhibitor is registered as a food business with their local authority.
Please consider the following due to Covid19;
- You will need to follow food hygiene standards as usual but also consider any current measures adopted by the hospitality industry. This may include items such as pre-packed food & drink options and how items are served.
- People should not share equipment and crockery etc without thorough cleaning.
- You will need to demonstrate in your risk assessment that you have considered how you will manage any hospitality you wish to host
All exhibitors wishing to use gas must operate from the natural gas supply available in the Halls. If you are unsure of the availability of Natural gas to your stand, please contact the Organisers.
If you intend using a mains gas appliance, you need to ensure that (a) the appliance is certified by a competent person eg: the manufacturer; (b) the connection to the mains is carried out by a competent person and certificated (Copies of both certificates need to be supplied to the Organisers); and (c) that you have a fire extinguisher on your stand at all times.
Liquified Petroleum Gas may only be used when the LPG powered equipment being demonstrated is an item for sale by the exhibitor (eg Garden Heaters, barbecues) and following the consent of the authorities. The venue must be notified in writing at least 28 days in advance of tenancy of any proposed use of Liquefied Petroleum Gas (LPG). LPG may only be used with the written consent of the venue.
LPG may not be used for cooking purposes.
Graphics are only included for turnkey stands.
Shell scheme stands and space only stands will have to make your own arrangements.
If you wish to attach materials to your shell scheme stand such as posters, graphics and/or material we suggest the use of Velcro tape, blue tac or other removable adhesive fixings. The shell scheme panels are Velcro tape accepting and this option will not cause damage. Please do not stick anything to the metal work. Any damage incurred will be charged for. Any exhibitor intending to produce full size graphics to cover the shell scheme walls are first advised to contact Showlite in order to determine the shell scheme walling configuration.
Please note depending upon the size of the adjoining stands, a number of ½ m walling panels may be used to construct your stand rather than 1m panels. If you have any queries regarding shell scheme graphics, please contact Showlite on the details below:
Email: Joe Belbin. Tel : 01264 365 550
Hazardous & excess waste
Exhibitors and their contractors must remove excessive or hazardous waste at the end of the show, otherwise charges will be incurred.
Excessive waste is defined as: more than 2 boxes of literature, stand fitting material, pallets, material packaging and quantities of unsold stock or ‘give-aways’. Any exhibitor who leaves excessive waste at the venue will be charged for removal by the venue.
Hazardous waste is classified by the 2005 Hazardous Waste Regulations as:
light bulbs and fluorescent tubes, electrical equipment and fittings, gloss and emulsion paint and their containers, cooking oils and their containers, aerosols both full or empty, oils and lubricants and oily rags.
If exhibitors wish to provide visitors to their stand with hospitality catering, they are required to obtain the food and drink from ExCel London Hospitality. Exhibitors are not permitted to bring their own food and drink on to their stands.
If, in the opinion of ExCel London, an exhibitor contravenes this rule and provides a significant level of hospitality catering from their stand, they reserve the right to charge the exhibitor a corkage or concession fee following an inspection by the venue’s food safety representative. Under normal circumstances, the venue will not permit third party caterers to provide corporate hospitality.
Please visit the order forms page for more details on how to order.
Intellectual Property Rights
The Trademarks Act 1994 dictates it is both an infringement and an offence to deal in merchandise which carries another organisation’s trademark, without consent. Infringements may be dealt with in the civil courts by the proprietor of the trademark. Offences are ostensibly a matter for the police and trading standards office.
It is the responsibility of the Exhibitor to apply for the appropriate licences to play music on their stand. If an Exhibitor is found to be playing music at the Show without having applied for the appropriate licences, they will be asked to turn it off immediately and for the duration of the Show.
The licences are as follows:
- Phonographic Performance Ltd (PPL)
Exhibitors who play recorded music, i.e. from records, cassettes, CD’s, etc, in public are required by law to apply for a Phonographic Performance Ltd (PPL) licence. PPL controls the copyright regarding the public performance and broadcasting of sound recordings on behalf of the record producers. The appropriate licence must be secured in advance to prevent infringement of copyright. To apply for your PPL licence please contact 020 7534 1070.
- N.B. If you require a PPL licence you will also require a PRS licence
Performing Rights Society
Exhibitors wishing to play music on their stand by means of TV, video, slide, tape presentation, record, tape, or CD player or live musicians must hold a licence by law, issued by the Performing Rights Society (PRS). A PRS licence is granted on behalf of composers and music publishers. It is the responsibility of the Exhibitor to contact the PRS directly. Their telephone number is 0800 068 4828.
Parking at ExCeL is £20 per 24hrs by pay and display. No pre-booking required. Further information can be found here including information on disabled parking and charges for other vehicle types.
Security cover commences at 0800 on Sunday 20th November and no goods will be allowed on to the site before this time.
Although every reasonable security precaution is taken through the Build Up, Open Period, and Breakdown, The Organisers cannot be held responsible for any loss, damage, or accidents which may occur to any Exhibitor's (or Contractor's) property or personnel. We strongly recommend that any small or attractive items be kept under constant supervision and removed each evening. Your stand should NEVER BE LEFT UNMANNED at any time while the Halls are open.
The Organisers will not be responsible or liable for theft or injury - please see INSURANCE in this section.
Exhibitors are reminded to be particularly vigilant during the following periods: the last night of build-up; the first 30 minutes after the Show closes each day and the first two hours of breakdown.
The following points should be carefully noted:
- During Build-Up: Once your exhibits have been placed on your stand, it is essential that the stand be manned at all times. Though The Organisers will do all they can to minimise risk, you are advised to take precautions yourself. Exhibitors needing extra security should contact the Organisers.
- During Open Hours: All Exhibitors and visitors, in the interests of their own safety and security, may be searched and their bags searched on entering or leaving the building. We ask you to co-operate and insist your staff carry badges or passes at all times.
- During Breakdown: Please do not leave your stand unattended at any time during the first few hours of breakdown or until all valuable exhibits or graphics have been removed. If you propose to leave anything valuable on the stand overnight, please contact the Organisers or Security.
If you are planning to use any special effects on your stand, you must inform the organisers as soon as possible by email.
Special effects include (but are not limited to) lasers, strobe lights, and pyrotechnics and smoke machines.
The information, which will be required, includes a risk assessment and full details of the operator and manufacturer. Certification from an independent specialist may also be required, and any costs associated with this will need to be covered by the exhibitor.
Vehicle exhibits must be declared on the Health & Safety declaration form and must comply with the regulations below. You are required to submit a risk assessment covering your activities to the Organisers.
(please refer to the regulations below on your risk assessment)
- The fuel tanks of motor vehicles manufactured prior to 1984 must contain only sufficient fuel to move the vehicle in and out of the hall, due to the absence of safety features which prevent leakage.
- Fuel tanks of motor vehicles manufactured from 1984 onwards may contain fuel.
- Fuel tanks on all other petrol engine equipment must be empty.
- The fuel tank must be sealed, wherever possible with a lockable cap
- Vehicles may require a drip tray and must be positioned within the boundaries of the stand so that any protrusions, doors, tail lifts etc, do not infringe the stand perimeter
- The running of engines during the open period of an exhibition is strictly prohibited
- Vehicles must remain in situ for the duration of the open period.
- Filling or emptying of fuel tanks inside the hall is strictly prohibited at all times
There is free Wi-Fi throughout ExCeL. However, although the system is designed to provide site-wide coverage, when the site is busy signal strength can degrade and the capacity of the system becomes saturated with people making calls or using data.
If having the internet is essential to your business then we would always recommend ordering a hard wired connection to the stand. If a PDQ is required to support the business then we would not recommend relying on a Wi-Fi or 4G connection. Please visit the order forms page for more details on ordering internet through ExCeL.