No matter how you generate business, Customer Experience (CX) should be at the top of your agenda. Great CX is mission critical - your true north. Bad CX will drive your customers to the competition.
Sparkstone`s CRM, e-Commerce and retail suite unites your customer-facing teams to help increase revenue, create repeat business and drive customer referrals through improved CX. We enable your marketing team to analyze, segment and deploy marketing campaigns, your sales team to drive sales cycles and close more business faster (no matter what the customer touchpoint), your operations team to manage inventory and orders, and your customer services team to quickly resolve client issues, all from a single-point-of-truth view of the customer, helping you to shape CX into a competitive weapon.
Sell Everywhere: start online with eCommerce, add mobile point of sale for pop-ups, open retail stores or trade counters, start an inside or outside sales team. Sparkstone handles it all with one database, one single-point-of-truth. However you want to sell, Sparkstone is ready.
Control Everything: manage sales orders, inventory, purchasing, deliveries, special offers, rentals, workshops and click and collect. Integrate in with your accounts system for a 360 degree view of your business activities.
Expand Your Markets: Create integrated multi-channel marketing campaigns to drive more sales and be where your customers expect you to be by connecting to an online marketplace or even opening a retail shop.
Shape customer Experience: Whether B2B or B2C, prospects expect to be able to start a chat session with marketing in the morning, converse with sales in the afternoon via phone and complete the conversation with customer support in the evening. Sparkstone unifies marketing, sales and customer support so that customer context is maintained whatever the communication means.
Sparkstone Technology helps companies to conduct multi-point commerce and manage customer experience through our premise and cloud-based e-commerce, CRM and retail suite. With over 20 years` experience and 3000 users across the UK, we can help you to increase revenue, create repeat business and drive customer referrals through improved CX.
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Tel: 0044 1489 795000