Chris Murray: 9 Ways Sales Managers Secretly Demotivate their Team
Very few managers ever set out to actually demotivate a team.
The night before starting a leadership or management role, most people are usually brimming with excitement.
They make notes, get ready to address the troops, they’re looking forward to sharing their plans and outlining their expectations with regards to work ethic, commitment, performance and results.
Next morning, after the big speech, the manager sits down at their new desk and thinks;
“Well that’s done the job, I think they all got the message.”
It’s probably less than a week after that, when you realise that leading and managing a sales team, can be very similar to herding cats.
Why didn’t anyone tell you that motivating a group of individuals to do the job they’re being paid to do, would be so difficult?
And of course, you can’t understand their attitude – your work ethic is brilliant, you’re doing this because you love it, you can’t wait to drink the sweet wine of success.
What’s wrong with these people?
Well, if you really want to motivate your team to success – then the best way to start is by ensuring you’ve purged everything that’s currently demotivating them and learn how to recognise what those demotivators actually are.
In the 1970’s, the Stasi – the old East German secret police – decided their methods of control were getting a bit too much attention externally, so they turned their efforts towards activities that were a little less “noticeable” to the outside world.
They began disrupting the private and work life of their targets with gossip, rumours and lies.
They would break into homes and change things, only small things – like moving your furniture around or altering your alarm clock – but stuff that would really unnerve you.
They called this technique Zersetzung – which roughly translates into English as Decomposition.
Over a prolonged period of time, the victims would think they were losing their mind, and many had some level of mental breakdown or worse. You see, that was the sole purpose of Zersetzung - it was designed to steal your spirit.
If they took the spirit and the fight out of you – you wouldn’t have the spirit to fight.
So it may seem quite odd, that the checklist below – designed to break the will of another human being – when read out of context – has an alarming resemblance to a few management styles you might very well recognise.
Techniques to Ensure the Decomposition of Self Esteem, Motivation & Spirit
- Come down hard on all acts of individuality or the personalisation of tasks
- Knock self-confidence by regularly assigning menial tasks in front of peers
- Fill their days with lies, rumours and broken promises
- Secretly change or move things
- Change regular procedures without reason or consultation
- Restrict all opportunities to communicate with like-minded people or groups
- Demoralise with discipline after they fail to complete impossible tasks
- Remind them of their previous failures and how people in their current position failed before them
- Ensure you are emotionally unpredictable in their presence
Now, in some companies, activities like these are blamed on culture, in others the management layer just keeps acting in the same way as those who have historically gone before them – and then of course, there are always some people who just love to swing their importance around, because it makes them feel better about themselves.
I’ll hold my hands up – I was guilty of one or two items from that list when I first started managing people – and I’m genuinely sorry – but honestly, I was never intentionally trying to be horrible or make people unhappy.
In fact, that’s the complete opposite of what I was trying to achieve.
More often than not, we just don’t realise we’re doing anything wrong – we’re just trying to get the job done.
There’s a coaching phrase I like; “Recognition is Curative” – all too often, common sense can be a million miles away from common knowledge – it’s only when someone shows you a shortcut that it becomes the obvious route to take.
I wish someone had showed me that list back when I started, so that I could have recognised where I was going wrong.
So next time you’re working out how to motivate that team of yours, take a step back – recognise all the demotivators that are already in place – and then do your very best to make sure that the list above is eradicated from your company culture, and that it definitely never gets a look in on your watch.
Chris is founder and Managing Director of the Varda Kreuz Group and has become prominent as an inspirational speaker, author and sales training coach; delivering workshops and keynote speeches that challenge teams to re-examine what it means to be ‘in sales’ and requiring them to stand back and view the whole experience from a refreshingly different angle.
His books include the Amazon Best Sellers The Extremely Successful Salesman’s Club and Selling with EASE.